Return & Refund Policy

Request for returns should be made to us Within 20 days from the delivery date for a full refund. The full refund amount will exclude any delivery, assembly, delivery timing, delivery location and/or staircase delivery surcharge paid when original order was made.

All products qualify for a return except for the following:

  • 1 set offer/as in product
  • Clearance/as in product
  • Customised items
  • Modular Wardrobes
  • Bedroom sets
  • Products that require on-site assembly
  • Products that are not in its new and original unopened condition
  • Products that have been removed from their original packaging, used, stained, torn, washed, discolored, dented, damaged and/or with traces of fragrance or odor.
  • Products should be undamaged, unused, in a resalable condition and with its original packaging fully intact. Uniko Pte Ltd has the full discretion to decide whether any item is in a condition suitable for return and reserves the right to reject any returns if they are deemed unfit for return.
  • Returns are free for local orders only and are not applicable to products exported out of Singapore.
  • Our company may charge you for additional fees during the return trip.
  • Staircase delivery charges, additional charges may apply for items that is unable to fit in the lift or lift unserviceable and delivery via staircase add on $10 per item per floor. If the returns are to be done in premises inaccessible via the lift, the surcharge will be charged again on the return trip.
  • Delivery surcharge for selected location – $30. If the returns are to be done in surcharge locations, the surcharge will be charged again on the return trip.
  • Delivery timing surcharge after 6pm at $90. If the returns are to be done after 6pm, the surcharge will be charged again on the return trip.
  • Refunds for orders paid by cash on delivery or cheque will be refunded in the form of a cheque upon collection of returned item.
Exchange Policy

All items, furniture must be in their original packaging, unopened condition.
Items that require on-site assembly can’t be exchange
Customize items can’t be exchange
Return and refund policy applies
You may wish to return the product that you want to exchange and place a separate order for the product you wish to exchange. We treat all exchanges after delivery as returns. For the return and refund of the product you wish to exchange to, *our return and refund policy applies*.

All products qualify for a return except for the following:

  • 1 set offer/as in product
  • Clearance/as in product
  • Customized items
  • Modular Wardrobes
  • Bedroom sets
  • Products that require on-site assembly
  • Products that are not in its new and original unopened condition
  • Products that have been removed from their original packaging, used, stained, torn, washed, discolored, dented, damaged and/or with traces of fragrance or odor.
Order Cancellation

To cancel your order, please notify us at least 48 hours before the delivery date. You can either contact us by providing your Order Invoice Number at enquiry@uniko.sg or whatsapp/message us at +65 8930 1288 during office hours. Do notice that custom-made/customized item in your order cannot be changed or cancelled once they are confirmed.